If you are a hotel owner or a manager, you should realise how helpful a functional POS system is in boosting sales every month. It is not just something that businesses use to record sales and issue receipts. Its function can be more than just that. Though it may not be the direct tool to make more people patronise your hotel, a POS system can be a valuable asset in determining how is your business faring in a day, in a month or even in a year.
What is good with POS system is that it can collect the information from your guests like name, address and contact number and these data are recorded in a secure centralised database. At the end of the day, you will be able to determine the number of people who choose to check into your hotel. You can aggregate it with the data of the previous days and the data of the coming days. This gives you a rough estimate of how successful your hotel is for a given period of time, say, a day, a month or a year.
The data stored in the database can be updated from time to time. For example, if a certain customer comes back to your hotel and checks in a little often, then you already have a loyal customer. You can do that for all of your customers and check how many of them come back. If only less customer returns, then they might have not been satisfied with the quality of your hotel's services. Then, you can find out ways to improve the delivery of your service. In short, a hotel POS software is a good barometer of customers' satisfaction.
Not just that, you can also send out email or SMS to customers listed on the hotel system. Promos, special deals and packages of your hotel can be sent to them to make them feel that you are interested in doing business with them. There is a pretty chance that they get to be fascinated with your promos especially if it is a good one.
So, use a POS system to improve your hotel business especially in the area of finances.
To learn more about POS, contact H&L Australia at 1800 246 903
Or visit http://www.hotelpos.net.au/
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